FAQ
ORDER
Where can I get my order number?
Your order number consists of 4 digits (for example, #9492). You should have received a confirmation letter to your e-mail or messages depending on what you entered on our website while placing the order.Please remember to also check your “spam”, “promotions” or “social” folders for your order confirmation email.
What should I do if my order isn't accurate?
If your order is incorrect please reach out to us at info@mozabrick.co.uk with your order number in the subject line. We will make it right!
How do I track my order?
Once your payment is finalized and your order has been processed, you will receive a tracking code.
I didn’t get my tracking number
Your order will be processed in 1-3 business days once payment is received and cleared. Your order is shipped once our warehouse has packaged it and sent it to the courier. After it, you will receive an email with your tracking number. Some delivery services require up to 7 business days for your tracking number to resolve.Please remember to also check your “spam”, “promotions” or “social” folders for your order confirmation email.
SHIPPING
What is the delivery time for my order?
Your order is processed in 1-3 days after it is placed. However, we ask for 2-5 business days for us to prepare and ship your item due to the high volume of orders.Our free shipping generally takes around 12-24 business days from the shipment date.Due to high demand, some of the orders may take a little longer to arrive.We strive to ensure that your order arrives as soon as possible.
Where do you ship to?
We ship worldwide. We use well known international carriers to ensure your order gets to you quickly and securely.
Where do my products come from?
We currently have warehouses in UK & Europe. Depending on your location your order will be shipped from one of them. We try our best to ship from the warehouse closest to you.
How do I return an item?
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REFUNDS & RETURNS
How can I cancel my order?
A customer can cancel an order during the first 60 minutes after purchase. Customer cancellation will be reflected as a refund during the next 5 days, depending a lot on the customer bank.An order cannot be cancelled after 1 hour. If a customer requests a cancellation, our team will do all possible, however, we are not obligated to do it. On this case, the customer will have to wait to receive the product and make a return under our return policy.
Do you accept returns?
Yes, we accept returns. For more detailed information please check our return policy.
How do I return or exchange an item?
If you are unhappy with a product you've purchased, please email us at info@mozabrick.co.uk with "RETURN" in the subject line. Include the item you wish to return as well as the reason you need to send it back.
OTHER QUESTIONS
Available payment options
The available payment options are listed below:Paypal, Credit / debit card (Visa, MasterCard, American Express, JCB, Discover, Diners Club and others).Please note that our website does not collect your credit/debit card number or personal information when you make payment. For questions regarding your transactions on our site, please consult your card-issuing bank for additional information.
Payment verification
We reserve the right to verify your payment if we feel that it may be categorized as high risk. High-risk payments can be those with different billing addresses from that associated with the card, a card used outside of its country of origin, a card used outside of its country of origin with a destination outside its country of origin, and other related scenarios.When your payment may be categorized as high risk, we require some identification to verify the payment.
Currency conversion
All of our products are listed in GBR and transactions are finalized in GBR. We offer a currency converter tool to estimate how much your charge could be. Once the transaction is finalized by your bank you can/may be charged a different rate by your bank. You will see the settlement amount is the same as the GBR amount but the currency conversion rate may be different.
Coupon code
You can apply coupons and bonus points to your order at checkout. Once you’ve entered your discount code, click “apply” and the discount will automatically adjust your order total. Please note that if you do not click ”apply” before continuing checkout, your order total will not reflect coupon and Bonus Point discount.
Is my data protected?
Shopify is one of the largest e-commerce service providers that also handles our payment processing. We never see any sensitive payment information, as that is all handled by Shopify. The only information we can see is shipping and billing details.
I emailed customer service. How long will it take them to respond?
For email, expect a response within 24 hours from our representatives. Our customer support is available Monday-Friday.If you have any further questions, please feel free to email us at info@mozabrick.co.uk
Please remember to also check your “spam”, “promotions” or “social” folders for our reply.